Offline nightmare

Good day Simon

Thank you for your interaction.  Firstly I would like to apologies for the inconvenience this is causing you – please see our update on Sage City platform regarding the Server issue. Our team is investigating and is giving this their highest priority. The team will update as and when we have feedback for you. Please feel free to contact our Customer Care Team if you would like to discuss this further - email address is *** - please remember to supply your contact details as well as a customer number.
 UPDATE: Sage Accounting Speed and Login Challenges - ***Adnaan1 day agoUpdate#5: 20/01/2021 - 11:15

We have implemented changes and are seeing some users successfully login and process. There are still users who are experiencing challenges with logging in and processing.

Speed and performance is not at optimum, and our local and international teams are working closely with our service providers to resolve.Further feedback and updates will follow on this post and/or https://status.sage.com/
Status: Investigating

Priority: Highest
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Update#4: 20/01/2021 - 08:00
Last night, Sage and its service providers performed critical maintenance. Unfortunately it did not resolve the performance degradation currently being experienced. The teams have been working through the night and continue to investigate the root cause. We will keep you updated.Further feedback and updates will follow on this post and/or https://status.sage.com/
Status: Investigating
Priority: Highest
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Update#3: 19/01/2021 - 20:00
We have planned changes with our service providers tonight between 23:15 and 2:30 A.M tomorrow morning in order to resolve the issue. There will be service interruptions during this time.
Further feedback and updates will follow on this post and/or https://status.sage.com/
Status: InvestigatingPriority: Highest
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Update#2: 19/01/2021 - 13:30
We have identified a potential root cause and are working closely with our service providers to resolve.
We will provide feedback as soon as we have more information on this issue.
Status: Investigating
Priority: Highest
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Update#1: 19/01/2021 - 10:00
Our teams are still investigating this as a matter of high urgency and priority.
We will provide feedback as soon as we have more information on this issue.
Status: InvestigatingPriority: Highest
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19/01/2021 - 08:00We are aware of the current speed and login challenges being experienced by some of our customersWe are currently investigating the cause of the logon and performance issues when trying to utilize the SBCA ZA product.
We will provide feedback as soon as we have more information on the cause of the issue.
Status: Investigating
Priority: HighestBackground
This past Sunday, Sage and our service provider upgraded the Sage Accounting infrastructure to improve performance and stability. Unfortunately, an unexpected issue emerged when the system was brought back online. The local Sage team is working with the international team and other service providers to resolve the service challenges. Apologies for the inconvenience. We will keep you updated. Further updates will follow on this post as well as on https://status.sage.com/

Kind regards
The Sage SA Team