Not use friendly

Firstly expect to wait on the help contact telephone line for roughly 10 minutes. I am not sure with other accounting software but considering this is supposed to be user friendly it really isnt. I have asked about the previous vat rate specifically: can I just change the order that I view the vat rate options as my 15% vat rate options are all over the place (top,middle and bottom) - it cannot be done how then can no longer view the old vat type when selecting the various vat options - it cannot be done I have to view them. This will be a nightmare if the vat rate increases again in the future.