NON RESPONSE TO REQUEST

Sage Pastel Accounting the worst department you can ever have an encounter with, let me detail why:

1. In October 2020, I sent a request to SAGE PASTEL ACCOUNTING support asking them to reduce the number of users of the software from 3 to 1. They responded by saying they have forwarded my email to the SAGE renewals department my reference number is IR***.

2. I then forwarded the same e-mail to the renewals department, nothing happened that was in November. In December I called them and they told me I have to complete a form they will send it to me, they never sent me anything. In January I called again and they sent me the form, I completed it and sent it back.

3. Since then never heard anything from SAGE, on the 9th of April 2021, I called wanting the contact for their SAGE legal department, the receptionist gave me, I sent an e-mail nobody responded. In June I called and they said they never received my form, I resent it again and the lady confirmed she received and will come back to me. Until today 05 August 2021, they have never came back to me. My company bank account is debited every month with unauthorized amount as I have requested SAGE to reduce the number of users to 1 user. SAGE Accounting is debiting our bank account ********ly.