NON EXISTING CLIENT SERVICE!!!

Is there somebody else that is experiencing the lack of response and solving problems by Pastel? I have paid my Pastel Payroll annual renewal license in January 2025. I have written various e-mails, called, talked to about a thousand people since then and once again, when I logged into my account, it still says: " Renew your annual license fee" - Expiring 31/03/25. The last date that I spoke to somebody and once again forwarded the relevant documentation, was on the 03/03/25, now, ten days later I still have the same issue!!!!

I've been a client since forever, but I feel that this accounting software is a waste of money and people are obviously not able to do their jobs. How can I trust an accounting program to handle my business, if they can not even sort out their debtors accounts!!!!