Non existent support
I've been trying to speak to a consultant since 07:00am today - it's now 13:13pm and not a single reply from the 2x emails I've sent, the average call to the call center goes towards the 50min mark, then I call again. I haven't had one single response from this company for a support call. This is beyond ridiculous. The resemblance between Sage and Telkom is almost uncanny.
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Replies (3)0
Replies (3)
Sage South Africa's replyOfficial
23 Jan 2019, 14:12Good day Reghardt,
Thank you for your comment - just following up if you have been sorted or if you still require assistance ?
If you are still awaiting assistance - please will you send your information through to our customer care team so that they can investigate this for you . Please let them have your customer number / site code and which product you are currently using . ***
Kind regards
The Sage SA Team
Thank you for your comment - just following up if you have been sorted or if you still require assistance ?
If you are still awaiting assistance - please will you send your information through to our customer care team so that they can investigate this for you . Please let them have your customer number / site code and which product you are currently using . ***
Kind regards
The Sage SA Team
Sage South Africa's reply23 Jan 2019, 14:12
Official
Good day Reghardt,
Thank you for your comment - just following up if you have been sorted or if you still require assistance ?
If you are still awaiting assistance - please will you send your information through to our customer care team so that they can investigate this for you . Please let them have your customer number / site code and which product you are currently using . ***
Kind regards
The Sage SA Team
Thank you for your comment - just following up if you have been sorted or if you still require assistance ?
If you are still awaiting assistance - please will you send your information through to our customer care team so that they can investigate this for you . Please let them have your customer number / site code and which product you are currently using . ***
Kind regards
The Sage SA Team
's updateReviewer Update
28 Jan 2019, 13:38Haven't reached support yet, on hold for 39min now and counting. No response from the email address ********** other than an automated response.
's update28 Jan 2019, 13:38
Reviewer Update
Haven't reached support yet, on hold for 39min now and counting. No response from the email address ********** other than an automated response.
Sage South Africa's replyOfficial
28 Jan 2019, 14:38Good day Reghardt,
Thank you for coming back to us on this - we have just checked the emails - there doesn't seem to be any email that came through with the name Reghardt from the 22nd Jan to date - please may we ask you to resend the email . ***
Sorry to ask you to resend.
Kind regards
The Sage SA Team
Thank you for coming back to us on this - we have just checked the emails - there doesn't seem to be any email that came through with the name Reghardt from the 22nd Jan to date - please may we ask you to resend the email . ***
Sorry to ask you to resend.
Kind regards
The Sage SA Team
Sage South Africa's reply28 Jan 2019, 14:38
Official
Good day Reghardt,
Thank you for coming back to us on this - we have just checked the emails - there doesn't seem to be any email that came through with the name Reghardt from the 22nd Jan to date - please may we ask you to resend the email . ***
Sorry to ask you to resend.
Kind regards
The Sage SA Team
Thank you for coming back to us on this - we have just checked the emails - there doesn't seem to be any email that came through with the name Reghardt from the 22nd Jan to date - please may we ask you to resend the email . ***
Sorry to ask you to resend.
Kind regards
The Sage SA Team