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JM
Jessica M

1 reviews | Active since Jan 2018

15 Jan 2018, 12:07

NOBODY WORKS AT YOUR CALL CENTRE

I have been holding for almost 45 minutes for a support agent to help me!!! All i get is a stupid automated service that says calls are at a high volume Can this be so for the last few days???? That every flipped consultant you have working at Sage is BUSY!!!!!!!

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Replies (3)
Sage South Africa
Sage South Africa's reply15 Jan 2018, 12:21
Official

Good day Jessica

Please accept our sincerest apologies for the delays in getting through to the Support Team.

The Contact Centre is currently receiving higher than normal call volumes, most probably due to most businesses returning to normal operations after the festive season.

In order for a Support Team Manager to call you back and assist please can we request for your contact details and customer number or account number.

Kind Regards

The Sage Support Team

JM
Jessica M's update15 Jan 2018, 13:59
Reviewer Update
Such a generic response! When I click on any other Sage Pastel Page there is an Instant Chat up for Sales? But nothing for Technical Support? Just goes to show that once you have the customers sale you don't give a damn! I have had an issue trying to get through to Pastel Since last week Wednesday , Your lovely receptionist Penny can vouch for that as she is the one who is directing my call left right and centre I have tried all the Numbers and still no satisfaction.
Sage South Africa
Sage South Africa's reply15 Jan 2018, 14:13
Official

Hi Jessica

Thank you for your response. We will gladly address all your concerns.

Could you please provide us with your contact details or customer number so that we can contact you.

Kind Regards

The Sage Support Team