No Support Provided

Just recently renewed[06/10/2022] company's accounting software license with Sage Pastel Accounting. Whilst checking bank statements today[24/10/2022] it was noted that two debits were made by Pastel for the same amount on 18/10/2022 & 21/10/2022. I have tried contacting four times via telephone support number only to be repeatedly messed around by: (1)the automated telephone system putting me through to the incorrect department; (2)support agents continuously putting me through to wrong person, in correct department or putting back to automated system. (3)being unable to get any supervisor to assist.

At the moment, there is clearly nothing that resembles support from this company who were so quick to contact me for renewing of the account.