MN
Madelaine N

1 reviews | Active since Sept 2019

19 Sept 2019, 12:07

NO SUPPORT

This is the most unreliable support team ever, I have spoken to Bonisiwe Khaba, and she doesn't know what she is doing. Today I emailed her again at *** and all she could say is please contact sage support using reference HD***3 as she will be in meetings all day. Why couldn't she get someone to phone me back.

I have tried calling them on *** needles to say there was no answer, and I'm phoning from a cell phone. Why do we pay for support if there is no support.

I don't think she is really in a meeting, I just think she doesn't know how to resolve my problem. Why do pastel appoint people who can not give support. This is unacceptable.

I need to do work on pastel but now I'm stuffed as I cannot do anything.

I will never tell anyone to use pastel, and if the support line is so busy it means that it isn't a very good product to use.

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Replies (1)
MN
Madelaine N's update09 Oct 2019, 09:53
Reviewer Update
Thank you the problem was resolved