no service no help no response

A sad state of affairs where countless emails and communications over a 3 week period are not responded to AT ALL. You took a clients money on the 29th Sept for October accounts subscription...however by 30th Oct you had not yet activated her membership so that she could have access to her financial records....says a lot about how you view your clients - take their money and don't provide them with a service. That's theft...isnt it???