NO SERVICE

Sage is quick to respond on poor ratings but the service thereafter just defaults back to the NO SERVICE pattern.

Good day Katherine,

The fixes link is useless. What is Sage’s suggestion for the use of the Custom Layout Designer then, if it doesn’t work on Windows 10? Are you suggesting I buy a redundant Windows in order to run a below-average quality desktop app?

We need to get our invoice designed – please let me know how we can go about it.

I refuse to call your support line as you know damn well it doesn’t work.

Kind Regards,

Mobile: +27 71 **********

The leading training provider of snake awareness and venomous snake handling courses in Africa and the largest supplier of quality snake handling equipment on the continent.

Sent: 27 February 2019 09:47 To: Subject: Custom Layout Malfunctioning

Good day Bianca,

Thank you for contacting the Sage Business Cloud Accounting support team. We appreciate your feedback. Apologies for the delayed response.

With regards to your query , we are not experiencing any technical issues specifically to the custom layout designer, however there is a compatibility issue with Windows 10 that has been logged with our development team and they are working on having this resolved.

You can refer to the release notes online after each build update to check what fixes have been implemented. https://www.sageone.co.za/new-accounting-features/ I trust you find the above in order and apologise for any inconvenience caused.

If you require further assistance regarding this query, you may respond to this email, alternatively you may contact our support centre. Kindly note that if you have any further support queries not related to the one mentioned above, please send an email to ********** as our personal e-mail addresses are not always monitored and could result in poor service should an email go unattended for any reason. The above mentioned email address is always monitored and your email would be attended to instantaneously. Should you prefer telephonic assistance please contact our support department on (011) ********** . Reference number for your query is

Warm Regards

Support Engineer Sage Business Cloud Accounting - Africa & Middle East Sage