No service
Been trying to speak to a consultant regarding Sage Accounting Stationery. Get put on hold, sent from person to person, told I will get a 'call-back", sent to automated queues. This has been the structure for a few months now. Today I am on my third phone call and this particular call, holding for (I think) eighth 'consultant'. Very frustrating
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Replies (1)'s updateReviewer Update
07 Sept 2020, 13:59There was an immediate response from Sage Pastel - within a few minutes. How disappointing they have a team ready to immediately assist when their 'good name' is at stake but a general inquiry is problematic. The assistance received from the Hello Peter response team (even with a dedicated email address) was amazing but I'm not changing my rating as a call on a different matter made a few days later also gave me the whole 'run-around'.
's update07 Sept 2020, 13:59
Reviewer Update
There was an immediate response from Sage Pastel - within a few minutes. How disappointing they have a team ready to immediately assist when their 'good name' is at stake but a general inquiry is problematic. The assistance received from the Hello Peter response team (even with a dedicated email address) was amazing but I'm not changing my rating as a call on a different matter made a few days later also gave me the whole 'run-around'.