No response and impossible to pay for subscription.

I'm using Sage Payroll and I have outstanding invoices on my subscription. My subscription ID is W28500 .

I made payment on the 13th of December using a Sage Pay link provided in an e-mail. I e-mailed proof of payment to ********** multiple times.

By the 20th of December the invoices were still reflecting as unpaid. I phoned the support centre and they gave me the number for their finance department, ********** , and I spoke to a consultant named Jeanne. I explained the situation to her and she asked me to email proof of payment to her, which I did. No response.

On the 21st of December I made a second payment as I was worried they were going to lock my subscription. It's now the 27th and the invoices are still reflecting as unpaid and I'm assuming my subscription is going to be locked any day now. Tried contacting the finance department again but no one answers the phone.

Sending an e-mail to ********** is pointless as they never respond or resolve the issue. Trying to contact the finance department is also pointless.

Here are my questions:

1) Why is it so difficult for Sage to process payments, especially when those payments were done via the Sage Pay link they provided? 2) What's the point of a providing a contact email address if no one ever responds? 3) Are you going to credit me with the second payment that I made?