No reply from sdk Support

I am a developer and i currently use pastel with a DK license.<br> <br> I recently upgraded my pastel to version14 and am now in need of a new DK license because the one i use for version 12 does work. <br> <br> So i spent about a good 15 minutes trying to find someone on pastel phone line that could help me, eventually i got through to a very polite and seemingly helpful agent. She kept me on hold for around 5 minutes and then told me that she couldn't help me with developer kit support and that i must email [Email Removed] which i have done and its been 2 days now and I'm still waiting for a reply. This is some-what urgent we have customers who integrate our software with yours and we are replying on you to come to the party for a license that we pay for.