No refund to date - No communication

Sage South Africa customer service is bad, really bad. I have overpaid them because of an incorrect invoice on their side.

I have requested a refund on which they sad it will take 14 days. 14 Days has passed on the 02/11/2021 and I have emailed them again. Where they then said that they needed updated banking details. I have sent it the same day. I had my assistant to call them after numerous e-mails with no action taken from their side. My assistant got hold of Themba an he said that the refund was authorised on the 22/11/21. We are now on the 7th December 2021 and still no refund.

Are they playing games or are they just there to get a salary and do nothing . Where has customer service gone to. Does it even exist with this company or do they even train their employees. Really bad customer service from a big Company like Sage.