No answer on Pastel Call Centre and no support

I've been working for 23 years on Pastel and ALWAYS had cover, paid for very dearly every month, but since the 1st of March 2018 there is no way I can get hold of an agent to help me. I had to re-register by 30 April 2018, send through forms a week before that, no reply, no registration number. Eventually after loosing 3 days worktime, Mr Zamani Dlamini assisted me in registering my package. In the end, i was forced to upgrade to 2018 - which is not a problem for me except the R200 extra per month that I have to pay. I changed the debit order details as well to ensure my monthly cover and package will be paid .

2 x my old debit order was deducted from the old bank account - resulting in charges as the account is not being used now, 1 x my new debit order was deducted from the OLD BANK ACCOUNT - resulting in charges as the account is not being used now.

So my package is not paid up to date due to the fact that I cannot get hold of any consultant to assist me with payment details, and i am REALLY considering moving to another software package, taking with me all my clients as well,

Sage, I am really disappointed that the best accounting software in South Africa has now become the one with the worst client service.