No after sales Service

The worst service ever. They don't accept emails anymore, and all correspondence now have to go through the website completing a form. Yet...no one EVER gets back to you or replies to your queries. I have been waiting for more than a month...no feedback. I have an issue with the finance debt wrt a double debit. No communication. I have migrated from Pastel Partner to Cloud. What a disaster. There is absolutely no help, no communication. I will not advise anyone to do business with sage if you are not an expert on how their programs work. Any in- betweener....forget getting any assistance of communication from Sage. You are on your own!