Nightmare updates and terrible customer service

I am extremely unhappy with Sage Pastel accounting. They are unable to service the amount of customers they have. Every single time there is year end or some form of update, they are unable to assist customers. They give the self help option that actually does not work or assist their customers.

I phoned last week to request information regarding the VAT increase. A consultant emailed me a document and a link in order to update. This morning i followed the instructions given to me step by step, but registering the new updated company seems to be a nightmare. It keeps giving me a pop up that says the registration code was captured incorrectly. How is this possible, when Pastel is giving the registration codes.

I tried phoning about 5 times and each and every time I get a message that all circuits are busy.

This is unacceptable and ridiculous!!!