CB
Cait B
1 reviews | Active since Jun 2020
23 Jun 2020, 17:00
Money effectively ****** by Sage and terrible customer service
This is my final exasperated attempt to get Sage to reverse the UNauthorised debit order that has come off my business' account for a "FREE" 2 month trial. Signed my start-up up for a "FREE" 2 month trial and was re-assured by a consultant that NO debit order would come off my account without my explicit authorisation and confirmation that I was satisfied with the product. Debit order came off WITHOUT my go-ahead and BEFORE the 2 month period was up. I have been flighting for a refund for nearly a month with nothing but excuse after excuse in return. Sage has effectively ****** my money. Short of driving to your Century City office I literally do not know what else to do???
Helpful (0)
Replies (1)0
Replies (1)CB
Cait B's updateReviewer Update
24 Jun 2020, 10:56Internal processes that take more than 3 weeks to refund wrongfully taken money (after I specifically requested and was re-assured that no debit order would be processed)???? "Internal processes" doesn't cut it. It's just terrible, inefficient, ********* customer service and incompetence. You guys desperately need to review your "internal processes". I have no doubt that if I hadn't eventually resorted to review and social media platforms there would still be no action. Needless to say I still have not received proof of payment and the best you can do is tell me payment will be made "within a few days?" I've been given that response for more than a week now.
CB
Cait B's update24 Jun 2020, 10:56
Reviewer Update
Internal processes that take more than 3 weeks to refund wrongfully taken money (after I specifically requested and was re-assured that no debit order would be processed)???? "Internal processes" doesn't cut it. It's just terrible, inefficient, ********* customer service and incompetence. You guys desperately need to review your "internal processes". I have no doubt that if I hadn't eventually resorted to review and social media platforms there would still be no action. Needless to say I still have not received proof of payment and the best you can do is tell me payment will be made "within a few days?" I've been given that response for more than a week now.