SS
Sandy S
1 reviews | Active since Jun 2018
16 Sept 2025, 13:23
Lousy Support!
I have recently switched to Sage Business Cloud Accounting and I called in for an issue I needed assistance with.
I got through to someone and she requested that share my screen so she could see what was happening. I did the request and she asked me to hold on. 9 minutes later I am still holding on with no further interaction. I am a paid up client which includes support. She has all my details and they do not believe in calling back if you can no longer hold on. Very disappointing.
Helpful (0)
Replies (3)0
Replies (3)
Sage South Africa's replyOfficial
16 Sept 2025, 13:49Good day Sandy,
Thank you for taking our call. Our customer care agent will arrange for a consultant to give you a call back.
Kind regards
The Sage SA Team
Thank you for taking our call. Our customer care agent will arrange for a consultant to give you a call back.
Kind regards
The Sage SA Team
Sage South Africa's reply16 Sept 2025, 13:49
Official
Good day Sandy,
Thank you for taking our call. Our customer care agent will arrange for a consultant to give you a call back.
Kind regards
The Sage SA Team
Thank you for taking our call. Our customer care agent will arrange for a consultant to give you a call back.
Kind regards
The Sage SA Team
SS
Sandy S's updateReviewer Update
17 Sept 2025, 07:36Called back almost immediately and assisted with the issue.
Thank you!
Thank you!
SS
Sandy S's update17 Sept 2025, 07:36
Reviewer Update
Called back almost immediately and assisted with the issue.
Thank you!
Thank you!
Sage South Africa's replyOfficial
17 Sept 2025, 11:28Good day Sandy,
Thank you for your feedback
Kind regards
The Sage SA Team
Thank you for your feedback
Kind regards
The Sage SA Team
Sage South Africa's reply17 Sept 2025, 11:28
Official
Good day Sandy,
Thank you for your feedback
Kind regards
The Sage SA Team
Thank you for your feedback
Kind regards
The Sage SA Team