Long Time Loyal Customer Forgotten

I tried to register my Pastel Express online and despite following the instructions I could not register no matter how many times I tried. I then tried to call registrations and when I selected registrations, I was told by the bot my customer number did not exist. I have had the same customer number for about 20 years !!! The bot then proceeded to send me to someone else, but once again when I had to select a key, there was no option for my product. After wasting my time and money I still can't do my annual registration. Now I sit here not able to do any work. FED UP !!!!!!!