Lack of technical support, Lack of urgency on support queries, costing time and money!

We moved onto the new Sage HR and payroll system and the support is shocking. I have not yet been able to close off my April payroll due to a technical issue, staff have not yet receive payslips, they advertise that it is automated however I have had to do everything manually this month costing me time and now worst of all SARS returns are due today and I still cannot close off my payroll which means that I will be non compliant, incur penalties and yet I still after 2 full weeks of following up daily do not have a resolution and cannot close off my payroll.