ZM
Zubeida M
1 reviews | Active since Nov 2011
14 Jan 2020, 14:24
Lack of customer service
Sage service is absolutely pathetic. This year I booked training, and their facilitator cancelled as he was sick, but they billed us for it and placed a block on our account until it was paid. I am now struggling with an EE report. Their current system seems to have a bug and I was told I need to upgrade to a later version for my EE report to be correct. I cannot upgrade and apparently invoices outstanding from 3 weeks ago. Unreasonable considering the time of the year. Calling their call centre is of no use, you just hold on and get told "you need a consultant for that."
It has really become a terrible service.
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Sage South Africa's replyOfficial
16 Jan 2020, 09:01Good day Zubeida,
We are informed that one of our members from the customer care team was in touch with you in this regard. We were also advised that your account is not on hold or has been "unblocked" if this is not the case , please will you let our customer care team know so that they can assist with the necessary.
Kind regards
The SA Sage Team
We are informed that one of our members from the customer care team was in touch with you in this regard. We were also advised that your account is not on hold or has been "unblocked" if this is not the case , please will you let our customer care team know so that they can assist with the necessary.
Kind regards
The SA Sage Team
Sage South Africa's reply16 Jan 2020, 09:01
Official
Good day Zubeida,
We are informed that one of our members from the customer care team was in touch with you in this regard. We were also advised that your account is not on hold or has been "unblocked" if this is not the case , please will you let our customer care team know so that they can assist with the necessary.
Kind regards
The SA Sage Team
We are informed that one of our members from the customer care team was in touch with you in this regard. We were also advised that your account is not on hold or has been "unblocked" if this is not the case , please will you let our customer care team know so that they can assist with the necessary.
Kind regards
The SA Sage Team