HU
Hannes U

1 reviews | Active since Nov 2012

14 Mar 2018, 10:56

Just Terrible.

Sage demanded I pay a support fee of R3000-00, which reluctantly paid, if I wanted to continue using Sage Pastel. Something that was never an issue since I've started using Pastel about 5 years ago. Now, if I do not pay then I cannot have access to my own data. Is that even legal? I have paid the support fee on the 7th of March already and I still cannot use Pastel. Apparently I now need a new activation code, which is not forthcoming. I am also not getting any response from my e-mails and questions as well. A week has passed and Sage Pastel is a no-show. Where is the so-called "support"?

If you are a business owner and looking for an accounting application, then I wouldn't suggest Sage Pastel. The service is absolutely terrible and the software is average.

0
Replies (2)
Sage South Africa
Sage South Africa's reply14 Mar 2018, 11:06
Official

Dear Valued Customer


Thank you for raising your concerns with us and please accept our sincerest apologies for the frustration experienced.


In order to fully assist and resolve your query please can we request that you provide us with your account or contact details so we can urgently make contact with you.


Kind Regards
The Sage SA Team

HU
Hannes U's update14 Mar 2018, 11:10
Reviewer Update
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