It is all bout

I have bene trying since 08h30 this morning to speak to a Support Consultant at Pastel Accounting and I am being blocked at all angles beca0ase I do not have an active support account. I have had my pastel for years and I do not see the need to pay 12k to upgrade just to speak to a Support Consultant. Pastel has been working perfectly with an old version 14.1.4 which is my situation at the moment. So i need to move my pastel from a legacy laptop to a desktop and I have been getting constant errors due to the Pervasive SQL and those sales people refuse to put me through to support to ask one simple question I need to sign up first before I can actually get support. I am a one man business and i use pastel once a month so the version I have is ample for me HOWEVER I cannot get somebody to assist me to advise why am I getting the error. They are full of it as they are now moving the Microsoft route where thy no longer provide cv's with product codes. The bottom line is if i don't sign up for 12 months my pastel must stay o my laptop and all i need assistance with is to move it onto my desktop. I have spoken to a few accountants and they all agreed that pastel is rediculuos because for one company and to store it in the cloud puts them back 6K a month, that pricing is for the elite accounting firms not for SMME's in this current state of the economy. Can somebody please help to get pervasive SQL to work on my desktop?