1 reviews | Active since Mar 2012

17 May 2016, 12:28

ISSUE WITH BANKMANAGER

<p>I was reading all the issues with Pastel on Hello Peter and it dawned on me that everyone that complained, tried all the avenues at Pastel, even customer care, and the only time anyone got a response and their problems were resolved was when they complained on Hello Peter. So I thought to myself, if I want my problem to be resolved soon, maybe I should also complain on Hello Peter. </p> <p>I am having problems with Pastel's Bankmanager for over a month now. Evertytime I phone support they tell me to do this and to do that, and I had to wait for the problem between Pastel en Standardbank to be resolved and they will get back to me, and then I phone again, because nobody gets back to me and the entire cycle just starts again... Eventually I spoke to Lucky Sikhakhane who really tried his utmost best to help me. On 5 May I sent the database file with screenshots to him which he passed on to the technical team. Now 2 weeks later, I still have no solution and no one phones me or emails me to what the problem really is and how we can resolve it. I seriously can not wait any longer. My work is falling behind and it is hugely unfair to pay for something if you can not use it. So I am really helpful that Hello Peter will help getting a response out of Pastel.</p>

0
Replies (1)
's update18 May 2016, 06:56
Reviewer Update
I want to thank Pastel for their quick response on my Hello Peter comment. I had to wait for support on my problem for more than a month, and after I submitted my review on Hello Peter, i was contacted within an hour and it took only 20 minutes to fix. So it made me think... why does Pastel have a dedicated person to check all comments on Hello Peter, but they do not have a dedicated person to check their Support Staff. This does really sound off... I am sure to tell all my friends using Pastel, if they ever have a support problem with Pastel to leave a review on Hello Peter and it will be sorted out very quickly... Thank You Hello Peter!!!