Is Sage really worth my time and effort

Its been 11 days now and still unable to use my sage account. The thing is ive only been on Sage for a month now, still new to the product and this is what i get. Paid for a full month and havent been able to use it? Im thinking if its even worth it to continue with this product if in the first month this is what Im up against. Tried calling, emailing to no prevail. No communication as to there being downtime, its hard to rely on a business like this for my own business. I have also been watching hello peter and its seems that this is the only way to get through to them for assistance... which is terrible that i have to come on here to try and get anyone to tell me what is going on with my account. It says that im coming up for renewal in 3 days time and i honestly am thinking twice about using you guys as im sure there are other accounting systems i can use that will provide a better service then thus.