Hellopeter
Share Your Experience
AS
Alexander S

1 reviews | Active since Oct 2009

15 Feb 2019, 08:30

Insulting Service and SHOCKING Management

How ridiculous is it when you phone a “professional” company for support on their product and they have a message that “this is busy time of year and so you need to wait at least 45minutes for your call to be answered”. My goodness. PLAN!!! This is insulting to customers and for SAGE should be embarrassing and a sign of absolute incompetence.

0
Replies (3)
Sage South Africa
Sage South Africa's reply15 Feb 2019, 09:01
Official
Good day Alexander, 

Thank you for commenting. Please would you drop our Customer Care Team your details together with your information, so that they can investigate this for you . 
Not sure if you are aware of our other platforms available we for assistance.ie Live Chats. Email address for Customer Care is  ***

Kind regards

The Sage SA Team
AS
Alexander S's update15 Feb 2019, 09:48
Reviewer Update
I do But I would prefer a phone call, I have sent email (reference IR ********** ) but agian told via e-mail that if nobody helps in the next few hours I must... Yes, just sent anither email again!!!
Sage South Africa
Sage South Africa's reply15 Feb 2019, 09:57
Official
Good day Alexander , 

Thank you for responding - one of the members will be in touch with you telephonically, once they receive your email as of yet Customer Care have not received your email - we are unable to pick up on the reference that you have posted on this platform as the numbers from our side have been replaced with stars . Just to confirm that you sent the email through to *** 

Kind regards

The Sage SA Team