Incorrect or not so clear billing

I am still experiencing billing issue and no one responds to my emails. see below correspondence from October 2025 already. The just close the case and continue doing the wrong thing

Simbiyachitova M’s reply 22 Oct 2025 at 16:03 Good day

Yes the profile has been activated but the billing issue is not resolved. i simply paid as discussed with the agent because i needed information not because we reached consensus. kindly check your call recordings