CM
Complainant M
1 reviews | Active since Nov 2014
06 Jan 2026, 13:55
Incorrect billing
We moved from Sage 1 to New Sage Payroll/HR and now we are blocked from Sage 1 and we cannot access historical data. Why are being billed
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Sage South Africa's replyOfficial
06 Jan 2026, 17:49Good day Lebo,
Thank you for reaching out and sharing your concerns with us. We truly understand how important access to your historical data is and the frustration this situation may cause.
Please note that your case has been assigned to one of our agents, and arrangements are in place to assist you. Due to limited staff availability at the moment, we have experienced a slight delay in contacting you, but we assure you that resolving this matter is a priority.
You can expect a call from our team as soon as possible to address the incorrect billing
We appreciate your patience and understanding during this time.
Kind regards
The Sage SA Team
Thank you for reaching out and sharing your concerns with us. We truly understand how important access to your historical data is and the frustration this situation may cause.
Please note that your case has been assigned to one of our agents, and arrangements are in place to assist you. Due to limited staff availability at the moment, we have experienced a slight delay in contacting you, but we assure you that resolving this matter is a priority.
You can expect a call from our team as soon as possible to address the incorrect billing
We appreciate your patience and understanding during this time.
Kind regards
The Sage SA Team
Sage South Africa's reply06 Jan 2026, 17:49
Official
Good day Lebo,
Thank you for reaching out and sharing your concerns with us. We truly understand how important access to your historical data is and the frustration this situation may cause.
Please note that your case has been assigned to one of our agents, and arrangements are in place to assist you. Due to limited staff availability at the moment, we have experienced a slight delay in contacting you, but we assure you that resolving this matter is a priority.
You can expect a call from our team as soon as possible to address the incorrect billing
We appreciate your patience and understanding during this time.
Kind regards
The Sage SA Team
Thank you for reaching out and sharing your concerns with us. We truly understand how important access to your historical data is and the frustration this situation may cause.
Please note that your case has been assigned to one of our agents, and arrangements are in place to assist you. Due to limited staff availability at the moment, we have experienced a slight delay in contacting you, but we assure you that resolving this matter is a priority.
You can expect a call from our team as soon as possible to address the incorrect billing
We appreciate your patience and understanding during this time.
Kind regards
The Sage SA Team