*********** STAFF OF PAYMENT ALLOCATION

We are an Active Account Users, We always seem to have issues with the Payroll Payments. This year has been by far the worst, I was contact by an agent to notify us of the up coming annual expiry and was sent a Proforma as per norm. We made payment early October for our Annual Service. To date my Payment has never been allocated, I have received numerous of mails and calls regarding this. I have spoken to numerous of staff whom personally I feel are *********** to do a simple allocation of our Payment,or use there own initiative to make a invoice for the annual and allocate the payment to that invoice. I have sent in numerous of emails asking for help regarding this matter. Now I received a statement Sunday showing my credit and now I have been billed monthly. How can not one human being able to assist with this matter or feel to do their work. I feel this matter is getting ridiculously out of hand. I have sent a mail on Sunday, and to date now I have not had one response back to this matter this is how staff is trained to deal with clients what an appalling service this has become.

Is there anyone who is capable of assisting with this matter please. As it's been now 2 months and nothing has been done.