1 reviews | Active since Jan 2016
Incompetence and horrific service
<p>What is the point of having staff to attend to customer queries when they a) Take days or even weeks to respond (thats if you are lucky to even get a response) b) that dont read your query or try to understand what you need help with, because they 100% of the time reply with solutions to matters I have not requested, but leave out any info regarding the actual issue?</p> <p> </p> <p>I have been trying to get a matter resolved regarding my Sage One Accounting and Invoice Design software since the 29th of January 2017. Some *********** fool named Benjamin Sharn responded to my query but it was so confusing and made absolutely no sense. When i responded to his email I have been met with out of office replies every single time, we are onthe 8th of February 2017 and still nothing has been resolved. I am just more frustrated and annoyed with this service and product.</p> <p> </p> <p>Matters like this causes me to cancel subscriptions very easily in order to look for a provider that actually cares and makes an effort to help its clients.</p>
Dear Andre
Thank you for allowing us the opportunity to assist in resolving your query.
A Support Manager is in contact with you.
We sincerely apologize for the lack of assistance provided to you. All concerns raised will be addressed accordingly.
We appreciate the time that you have taken to provide us with your feedback and undertake to get the query resolved as efficiently as possible.
Kind regards
Sage One Accounting Support
Dear Andre
Thank you for allowing us the opportunity to assist in resolving your query.
A Support Manager is in contact with you.
We sincerely apologize for the lack of assistance provided to you. All concerns raised will be addressed accordingly.
We appreciate the time that you have taken to provide us with your feedback and undertake to get the query resolved as efficiently as possible.
Kind regards
Sage One Accounting Support