RK
Rieta K
1 reviews | Active since Jun 2020
24 Nov 2022, 16:02
Incompetant technical support
Incompetant technical support. We are trying to set up our network computors without success. The support staff that tries to assist is very helpful, but are incompetant with solving the issues. We have been trying to resolve this since February'22. Nobody could help us, in the end we motored on with one PC, now we are struggling again, we have been on the line with them with both occassions for over 12hours in total, and it is still not resolved, the agents pass the call to one another and no one is able to assist.
Helpful (0)
Replies (3)0
Replies (3)
Sage South Africa's replyOfficial
25 Nov 2022, 10:25Good day Rieta,
Hope you are well - we have been advised that a Customer Care Consultant has been in touch with you in this regard and have taken this offline - they will be dealing with you directly.
Kind regards
The Sage SA Team
Hope you are well - we have been advised that a Customer Care Consultant has been in touch with you in this regard and have taken this offline - they will be dealing with you directly.
Kind regards
The Sage SA Team
Best regards,
Sage South Africa's reply25 Nov 2022, 10:25
Official
Good day Rieta,
Hope you are well - we have been advised that a Customer Care Consultant has been in touch with you in this regard and have taken this offline - they will be dealing with you directly.
Kind regards
The Sage SA Team
Hope you are well - we have been advised that a Customer Care Consultant has been in touch with you in this regard and have taken this offline - they will be dealing with you directly.
Kind regards
The Sage SA Team
Best regards,
RK
Rieta K's updateReviewer Update
25 Nov 2022, 12:15Good day,
Thank you for the response!! Ana phoned me early this morning to find out my queries and communicate the way forward. Josephine (management) phoned and placed me in Claudia's hands which resolved the issue I had within 2 hours. She was helpful and friendly (like your other staff), but she also has great experience with resolving the issues at hand and I feel like the time she spent was not time wasted. She was effective and knowledgeable!!
I truly appreciate the quick response, and would suggest Sage to anyone looking for an AIS!
THANK YOU CLAUDIA and Pastel mangement for the help!!!
Thank you for the response!! Ana phoned me early this morning to find out my queries and communicate the way forward. Josephine (management) phoned and placed me in Claudia's hands which resolved the issue I had within 2 hours. She was helpful and friendly (like your other staff), but she also has great experience with resolving the issues at hand and I feel like the time she spent was not time wasted. She was effective and knowledgeable!!
I truly appreciate the quick response, and would suggest Sage to anyone looking for an AIS!
THANK YOU CLAUDIA and Pastel mangement for the help!!!
RK
Rieta K's update25 Nov 2022, 12:15
Reviewer Update
Good day,
Thank you for the response!! Ana phoned me early this morning to find out my queries and communicate the way forward. Josephine (management) phoned and placed me in Claudia's hands which resolved the issue I had within 2 hours. She was helpful and friendly (like your other staff), but she also has great experience with resolving the issues at hand and I feel like the time she spent was not time wasted. She was effective and knowledgeable!!
I truly appreciate the quick response, and would suggest Sage to anyone looking for an AIS!
THANK YOU CLAUDIA and Pastel mangement for the help!!!
Thank you for the response!! Ana phoned me early this morning to find out my queries and communicate the way forward. Josephine (management) phoned and placed me in Claudia's hands which resolved the issue I had within 2 hours. She was helpful and friendly (like your other staff), but she also has great experience with resolving the issues at hand and I feel like the time she spent was not time wasted. She was effective and knowledgeable!!
I truly appreciate the quick response, and would suggest Sage to anyone looking for an AIS!
THANK YOU CLAUDIA and Pastel mangement for the help!!!
Sage South Africa's replyOfficial
25 Nov 2022, 12:33Good day Rieta,
Thank you for taking the time to give us such positive feedback.
Much appreciated.
Kind regards
The Sage SA Team
Thank you for taking the time to give us such positive feedback.
Much appreciated.
Kind regards
The Sage SA Team
Best regards,
Sage South Africa's reply25 Nov 2022, 12:33
Official
Good day Rieta,
Thank you for taking the time to give us such positive feedback.
Much appreciated.
Kind regards
The Sage SA Team
Thank you for taking the time to give us such positive feedback.
Much appreciated.
Kind regards
The Sage SA Team
Best regards,