IGNORING REFUND REQUESTS SINCE APRIL 2016

We have a credit with Sage since APRIL 2016. We have submitted multiple refund requests, with no success. We have received a "rate your experience" email after a so called interaction with a consultant, "Please click on the link below and tell us about you recent contact with Reyaad Moosa.". Yet we never received any communication from Sage, or a so-called Reyaad Moosa. Seems more like one of our numerous requests was only closed by this person.. We clicked on the link to "rate" the peson, and explained we never interacted with Sage, and our iquiry is unresolved. No feedback to that too. QUICK TO PHONE WHEN YOU OWE THEM MONEY, BUT WHEN SAGE OWES YOU, YOUR REQUESTS ARE IGNORED. We even sent our proof of bank details to help the process, yet we are still ignored by Sage. We do however receive automated emails by Sage with our statement every month. Showing the credit. ABSOLUTELY PATHETIC!