LS
Lourens S
1 reviews | Active since Jan 2017
17 Feb 2022, 07:03
Horrific Customer Service
I have two queries open with them. One since June last year and the other one since around October. I eventually got a hold of the customer service manager that assured me that he is new and committed to improving customer service. Three months later my issues are still not resolved. Their product is decent. Their service is absolutely horrific.
Helpful (0)
Replies (2)0
Replies (2)
Sage South Africa's replyOfficial
17 Feb 2022, 12:46Good day Lourens,
Hope you are well - we were unsuccessful in reaching you telephonically . Please see email that was sent through to you off line, from our agent.
Kind regards
The Sage SA Team
Hope you are well - we were unsuccessful in reaching you telephonically . Please see email that was sent through to you off line, from our agent.
Kind regards
The Sage SA Team
Sage South Africa's reply17 Feb 2022, 12:46
Official
Good day Lourens,
Hope you are well - we were unsuccessful in reaching you telephonically . Please see email that was sent through to you off line, from our agent.
Kind regards
The Sage SA Team
Hope you are well - we were unsuccessful in reaching you telephonically . Please see email that was sent through to you off line, from our agent.
Kind regards
The Sage SA Team
LS
Lourens S's updateReviewer Update
23 Feb 2022, 16:11You were unsuccessful because you only let the phone ring for 1 - 2 seconds.
I received the email and your replies are still vague and empty, making promises you do not keep. You say you are 'working around the clock". If this takes a team of developers 8+ months to sort while "working around the clock" it is time for a new team. Your service is absolutely terrible. I get the suspicion that you think that the online library with help and tutorials is done, so you do not need to give further customer support.
I received the email and your replies are still vague and empty, making promises you do not keep. You say you are 'working around the clock". If this takes a team of developers 8+ months to sort while "working around the clock" it is time for a new team. Your service is absolutely terrible. I get the suspicion that you think that the online library with help and tutorials is done, so you do not need to give further customer support.
LS
Lourens S's update23 Feb 2022, 16:11
Reviewer Update
You were unsuccessful because you only let the phone ring for 1 - 2 seconds.
I received the email and your replies are still vague and empty, making promises you do not keep. You say you are 'working around the clock". If this takes a team of developers 8+ months to sort while "working around the clock" it is time for a new team. Your service is absolutely terrible. I get the suspicion that you think that the online library with help and tutorials is done, so you do not need to give further customer support.
I received the email and your replies are still vague and empty, making promises you do not keep. You say you are 'working around the clock". If this takes a team of developers 8+ months to sort while "working around the clock" it is time for a new team. Your service is absolutely terrible. I get the suspicion that you think that the online library with help and tutorials is done, so you do not need to give further customer support.