RC
Roger C
1 reviews | Active since Apr 2019
01 Apr 2019, 14:09
HORRIBLE, useless, non-existent support!
HORRIBLE, useless, non-existent support! No reply to multiple emails, waiting on the phone for OVER AN HOUR, waiting for on-line response for OVER AN HOUR. Simply shocking and disgusting , WORSE than Telkom!
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Replies (2)0
Replies (2)
Sage South Africa's replyOfficial
01 Apr 2019, 14:33Good day Roger ,
Thank you for your comment - we have been advised that one of our Customer Care consultant has made contact with you and that you will be in touch with the consultant in due course. Please advice if this is not the case.
Kind regards
The Sage SA Team
Thank you for your comment - we have been advised that one of our Customer Care consultant has made contact with you and that you will be in touch with the consultant in due course. Please advice if this is not the case.
Kind regards
The Sage SA Team
Sage South Africa's reply01 Apr 2019, 14:33
Official
Good day Roger ,
Thank you for your comment - we have been advised that one of our Customer Care consultant has made contact with you and that you will be in touch with the consultant in due course. Please advice if this is not the case.
Kind regards
The Sage SA Team
Thank you for your comment - we have been advised that one of our Customer Care consultant has made contact with you and that you will be in touch with the consultant in due course. Please advice if this is not the case.
Kind regards
The Sage SA Team
RC
Roger C's updateReviewer Update
01 Apr 2019, 15:07I am going to say thank you for the almost instant response here. This was the absolute last hope we had of anyone actually responding to us after exhausting all other avenues. The experience has been horrible to say the least. Emails ignored over the last week, today I waited 108 minutes on the phone before a support agent finally answered. The website contact "bot" waited until I was "17 in the queue" then dropped and reverted to "39 in the queue" - twice.. so frustration has been very high but as with all things its how you deal with and resolve that counts in the end. Right now I have been contacted by very friendly and professional staff who are in the process of resolving the issue. I am hoping that all will end well.
RC
Roger C's update01 Apr 2019, 15:07
Reviewer Update
I am going to say thank you for the almost instant response here. This was the absolute last hope we had of anyone actually responding to us after exhausting all other avenues. The experience has been horrible to say the least. Emails ignored over the last week, today I waited 108 minutes on the phone before a support agent finally answered. The website contact "bot" waited until I was "17 in the queue" then dropped and reverted to "39 in the queue" - twice.. so frustration has been very high but as with all things its how you deal with and resolve that counts in the end. Right now I have been contacted by very friendly and professional staff who are in the process of resolving the issue. I am hoping that all will end well.