Horrible service - Overcharged and unable to get a refund

Sage One is a decent platform, however dealing with Sage, as a company is a horrible experience and I'd advise people to stay away.

Sage One charges a monthly fee per Company using the Sage One platform. I used to have 2 companies but I deleted the 2nd company in March. I was still, however charged for the service in April & May. I have sent +- 20 emails, numerous messages on Facebook and I've wasted hours on the phone but it's just impossible to speak to anyone regarding my problem and to get the refund I'm entitled to. If you don't believe me, just try calling Sage's offices and tell them that you want to speak to the finance dept that handles the Sage One customers. I'll be surprised if you can get to speak to a person that can actually assist you - the calls are simply put on hold and after +- 45 minutes, I gave up. Frustrating!

There are some decent people at Sage. Some people do reply to my mails to tell me that they can't help and that they have "escalated to the relevant department". On occasion I have spoke to a helpful lady named Ana, but since then I can't get hold of her again and she doesn't reply to emails. Jerry has also been helpful. He does reply to emails, but his escalations sadly are to a bunch of people that couldn't care less if Sage has over-charged customers.

Its pathetic that a company that designs systems for companies to use to run their finance functions is actually so horrible at running their own finance function.

My Customer number is 357836 and account number - DIO0101

Sage/Pastel have previously advertised that their products are recommended by 9 out of 10 Accountants. As a CA myself, I guess I'm in the 10% that would not refer Sage to my clients. I am now actively recommending alternative cloud based systems for my clients to use. Sadly, Sage One's customer service/finance team are an incredible let-down to the company that has actually built decent software.