Horrible Customer Service

The service I have received from this company in the last couple of years has been atrocious. They are impossible to reach and when you do there are always 10 hoops to jump through and battle to get almost anything done. I have been battling since July last year to get a payment allocated to my Sage Payroll account. Numerous calls stating I need to send emails and emails just not being answered no matter how often you send. I also purchased an annual subscription bundle from them last Friday making use of their online store and paying by card. I received an email confirmation shortly after saying that my order has been confirmed and that a sales consultant would contact me shortly to proceed. It is now 6 days later and I had to call them. First I get transferred back and forth, and then at the end of the call I get asked to send proof of payment. For an online purchase that I paid for by CARD that they should have record of. Eventually the consultant says she has found my proof of payment but that she needs to email the accounts department so that they can activate the profile but that she would call me back as soon as they email her?! I told her that I have had a bad experience and that I would like to know when she would call by to prevent frustration. This time has come and gone and nobody has returned my call. I will never recommend them to anybody.