Hold for 45 Minutes - No results

Pastel is becoming too big to deliver effective client support. They want all the clients but as soon as you are one thy lack the ability to offer the support. I am a student and have received the installation CD with my study material. I am not able to install the software and keep receiving an error message. Firstly, the automated system when calling pastel is useless and time consuming. No matter what you select you get to reception and she asks you what you need and then transfers you to the department. Why did I have to go through that long tire ding and confusing menu? Then, you keep holding for 45min. I dropped the phone and tried again. 30min later I gave up. Choosing Pastel? Hope you have 20% of your productive day reserved for Sage. There are better accounting software packages out there like QuickBooks (online as well) and Omni. The support is much better anyway.