Highly disappointed

Stay away from Pastel Payroll. Their service is terrible. They send you a statement and say you owe Rx and then you pay 3 x more the amount to have your account in credit with them. Then a week later you phone to get your new licence code and they tell you your account is on hold. After 3 phone calls later and the person tells you that she will unblock your account but you still owe but she will put you through to the registrations team in the meantime and they will issue a renewal code for a month until you make another payment. When you get to the renewal's team they say no they first need proof of payment. The one department does not know what the other is doing. Shocking service. Can anyone recommend another payroll system other than sage?