MO
Michael O'Neil
1 reviews | Active since Sept 2019
03 Aug 2021, 10:45
Hate is a gentle word to describe this company.
Sage is the worst company to use when online accounting is needed. No stability and always having issues with banking transactions not syncing. The worst is not debiting monthly. every time I log in , which is several moths apart, I have to re-register. and pay outstanding back payments. Then the have a very deceiving phone system and transfers between several departments later and multiple cut offs, I just cant get them to even complete a fault log. They don't even bother to call back !! I hate this company. Who else should I use?
Helpful (0)
Replies (3)0
Replies (3)
Sage South Africa's replyOfficial
04 Aug 2021, 14:51Good day Michael,
Hope you are well and safe. We are confirming that one of our Customer Care consultants did reach out to you directly and have taken this offline and are dealing with you directly.
Kind regards
The Sage SA Team
Hope you are well and safe. We are confirming that one of our Customer Care consultants did reach out to you directly and have taken this offline and are dealing with you directly.
Kind regards
The Sage SA Team
Sage South Africa's reply04 Aug 2021, 14:51
Official
Good day Michael,
Hope you are well and safe. We are confirming that one of our Customer Care consultants did reach out to you directly and have taken this offline and are dealing with you directly.
Kind regards
The Sage SA Team
Hope you are well and safe. We are confirming that one of our Customer Care consultants did reach out to you directly and have taken this offline and are dealing with you directly.
Kind regards
The Sage SA Team
MO
Michael O'Neil's updateReviewer Update
11 Aug 2021, 16:36Sage Sa team has been very supportive of my issues found.
Issues relating to recurring payments is currently in progress.
Multiple representatives of various departments have been in contact with me consistently.
It seems to be a technical issue either by ::
1) me not ticking a box under profile to allow recurring payments or
2) when I did make initial payments ,i was was notified of payments being recurring but this was not an official action to task so i still have to revert to the tick box under profile.
What ever the case may be, Sage has come to the rescue and facilitated me with over and above support. Thank you!!
My initial statement is harsh, considering how they have been supportive after the fact.
My advise to other users of Sage Accounting,
"People on this forum and on other platforms need to consider both sides of the coin before making accusations like I did. Allow due process instead of requesting instant service. Nothing is instant. Support are busy, especially in this time, and they will assist, and finally , know the system before you face a similar issue like mine that could force you to become humble by the fact that you made an incorrect judgment, that Sage does care.
I hope my public apology serves as a correction to my initial public statement.
Issues relating to recurring payments is currently in progress.
Multiple representatives of various departments have been in contact with me consistently.
It seems to be a technical issue either by ::
1) me not ticking a box under profile to allow recurring payments or
2) when I did make initial payments ,i was was notified of payments being recurring but this was not an official action to task so i still have to revert to the tick box under profile.
What ever the case may be, Sage has come to the rescue and facilitated me with over and above support. Thank you!!
My initial statement is harsh, considering how they have been supportive after the fact.
My advise to other users of Sage Accounting,
"People on this forum and on other platforms need to consider both sides of the coin before making accusations like I did. Allow due process instead of requesting instant service. Nothing is instant. Support are busy, especially in this time, and they will assist, and finally , know the system before you face a similar issue like mine that could force you to become humble by the fact that you made an incorrect judgment, that Sage does care.
I hope my public apology serves as a correction to my initial public statement.
MO
Michael O'Neil's update11 Aug 2021, 16:36
Reviewer Update
Sage Sa team has been very supportive of my issues found.
Issues relating to recurring payments is currently in progress.
Multiple representatives of various departments have been in contact with me consistently.
It seems to be a technical issue either by ::
1) me not ticking a box under profile to allow recurring payments or
2) when I did make initial payments ,i was was notified of payments being recurring but this was not an official action to task so i still have to revert to the tick box under profile.
What ever the case may be, Sage has come to the rescue and facilitated me with over and above support. Thank you!!
My initial statement is harsh, considering how they have been supportive after the fact.
My advise to other users of Sage Accounting,
"People on this forum and on other platforms need to consider both sides of the coin before making accusations like I did. Allow due process instead of requesting instant service. Nothing is instant. Support are busy, especially in this time, and they will assist, and finally , know the system before you face a similar issue like mine that could force you to become humble by the fact that you made an incorrect judgment, that Sage does care.
I hope my public apology serves as a correction to my initial public statement.
Issues relating to recurring payments is currently in progress.
Multiple representatives of various departments have been in contact with me consistently.
It seems to be a technical issue either by ::
1) me not ticking a box under profile to allow recurring payments or
2) when I did make initial payments ,i was was notified of payments being recurring but this was not an official action to task so i still have to revert to the tick box under profile.
What ever the case may be, Sage has come to the rescue and facilitated me with over and above support. Thank you!!
My initial statement is harsh, considering how they have been supportive after the fact.
My advise to other users of Sage Accounting,
"People on this forum and on other platforms need to consider both sides of the coin before making accusations like I did. Allow due process instead of requesting instant service. Nothing is instant. Support are busy, especially in this time, and they will assist, and finally , know the system before you face a similar issue like mine that could force you to become humble by the fact that you made an incorrect judgment, that Sage does care.
I hope my public apology serves as a correction to my initial public statement.
Sage South Africa's replyOfficial
12 Aug 2021, 10:52Good day Michael,
Hope you are well and safe .
Thank you so much for your kind words. We are so happy that we were able to turn your experience around.
Stay safe
Kind regards
The Sage SA Team
Hope you are well and safe .
Thank you so much for your kind words. We are so happy that we were able to turn your experience around.
Stay safe
Kind regards
The Sage SA Team
Sage South Africa's reply12 Aug 2021, 10:52
Official
Good day Michael,
Hope you are well and safe .
Thank you so much for your kind words. We are so happy that we were able to turn your experience around.
Stay safe
Kind regards
The Sage SA Team
Hope you are well and safe .
Thank you so much for your kind words. We are so happy that we were able to turn your experience around.
Stay safe
Kind regards
The Sage SA Team