Grudging customer service, but at a cost

Every single interaction with Sage has been a nightmare. We tried last year to move from one of their products to a different product. They chose when they wanted to respond and when they wanted to ignore us, until we gave up trying to switch.

This year, after many promises from their customer service people, we tried again. Communications are only slightly better. But the best part is when they tell you they will convert your information from the old Sage system for free - with a few specific exclusions - then they leave out huge chunks of vital basic information and hold a gun to your head asking whether you want to pay them extra to do what they should have done in the first place.

This is the first in an ongoing expose revealing exactly what happens when a customer interacts with Sage. It is completely up to Sage how this story unfolds and what kind of ending it has.