From best to worst in a few years.

I have been a Sage (formerly Pastel) maintenance customer for nearly 20 years and I used to be so impressed with the support. Since Sage has taken over this company, it has gone from one with the best support to one of the worst. I can't believe Steve Cohen can be too proud of this bunch - if he is still involved. Their support is shambolic and practically non-existent: telephonic support is actually only there in name - impossible to get through to anyone. After many years of a mostly great association with this company, I fear the time has come for my business to move on to greener pastures.