1 reviews | Active since Jun 2013

17 Aug 2017, 11:18

*****/UNAUTHORIZED DEBIT ORDER

Item: Sage South Africa
Rating: 1
Author: Papi M

I have been debited on the 1st of each from February 2017 by PANICRESCU ********** 8 SAGEPAY R119.99 until August 2017. I phoned SAGE PAY and they gave me number of company by the name of PANIC RESCUE and the RUDE lady told me that the money will deposited/transferred back into my bank account within 4 working days.

I have never signed anything with this company and all I want is my money back.

SAGE PAY please stop this ********** debit orders.

Helpful (0)

Replies (5)

Sage South Africa's replyOfficial

17 Aug 2017, 11:22

Good Day

Your Complaint is important to us and we endeavour to resolve your query as soon as possible.

Our team is on standby and will contact you shortly to assist.

Kind Regards,

Claire Small

Call Centre Supervisor, Sage Pay ZA

Sage

Mobile ***

Best regards,

Sage South Africa's reply17 Aug 2017, 11:22

Official

Good Day

Your Complaint is important to us and we endeavour to resolve your query as soon as possible.

Our team is on standby and will contact you shortly to assist.

Kind Regards,

Claire Small

Call Centre Supervisor, Sage Pay ZA

Sage

Mobile ***

Best regards,

Papi M's updateReviewer Update

17 Aug 2017, 11:27

Hi Claire, Your automated reply doesn't really help the situation, all I am asking why do you even debit peoples account without their permission/knowledge? When will i get my money? Regards,

Papi M's update17 Aug 2017, 11:27

Reviewer Update

Hi Claire, Your automated reply doesn't really help the situation, all I am asking why do you even debit peoples account without their permission/knowledge? When will i get my money? Regards,

Sage South Africa's replyOfficial

17 Aug 2017, 11:45

Good Day

Thank you for your response,

Please note that we have escalated the matter to Panic Rescue and we will contact you shortly to advise on the progress of your complaint.

Please do not hesitate to contact me on the contact details below should you have any other questions.

Thank you,

Kind Regards,

Claire Small

Call Centre Supervisor, Sage Pay ZA

Sage

Mobile ***

Best regards,

Sage South Africa's reply17 Aug 2017, 11:45

Official

Good Day

Thank you for your response,

Please note that we have escalated the matter to Panic Rescue and we will contact you shortly to advise on the progress of your complaint.

Please do not hesitate to contact me on the contact details below should you have any other questions.

Thank you,

Kind Regards,

Claire Small

Call Centre Supervisor, Sage Pay ZA

Sage

Mobile ***

Best regards,

Papi M's updateReviewer Update

17 Aug 2017, 12:25

Hi Claire, I would like to take this opportunity to thank Brandon Naidoo and the team for the speedy assistance to my issue. I really must say that Brandon Naidoo was polite, professional and maintained his cool as well as keeping me informed all the way to the end. To Brandon Naidoo please continue with the good work and the attitude and maintaining your cool even when I was angry about the whole debit order issue you still assured me, you restored hope in me that I will get my money back. Thank you again!

Papi M's update17 Aug 2017, 12:25

Reviewer Update

Sage South Africa's replyOfficial

17 Aug 2017, 12:29

Good Day

We are happy that we were able to meet your expectations.

Please do not hesitate to contact Sage Pay at any time, should you need further assistance,

Kind Regards,

Claire Small

Call Centre Supervisor, Sage Pay ZA

Sage

Mobile ***

Best regards,

Sage South Africa's reply17 Aug 2017, 12:29

Official

Good Day

We are happy that we were able to meet your expectations.

Please do not hesitate to contact Sage Pay at any time, should you need further assistance,

Kind Regards,

Claire Small

Call Centre Supervisor, Sage Pay ZA

Sage

Mobile ***

Best regards,