PM
Pertuniah M
1 reviews | Active since Aug 2018
31 Jan 2019, 08:38
********** Debit orders
This sage pay just deduct people's account and they claim they are deducting on behalf of some company which we have no idea of.... If it's true that they deduct for a company the list they can do is to send an sms prior so we can know they will deduct and also mention which company they deduct for... They are just running a ********** debit orders.
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Replies (3)
Sage South Africa's replyOfficial
31 Jan 2019, 09:13Good Day
We will be happy to assist you to clarify the situation.
We process debit orders on behalf of other companies and the following has possibly occurred:
1. You entered into a contractual arrangement with another company.
2. The contract includes a regular payment via debit order.
3. The company uses Sage Pay to facilitate the payment.
4. As a result, the debit on your account reflects Sage Pay rather than the name of the company you contracted.
In particular, we can provide you with the name of the company that is debiting your account. You will then need to contact the company directly.
To resolve the following query we would need you to provide us with the 8 digit reference number, you will find it before/after the word Sage Pay on your bank statement.
Thank you for highlighting your complaint with Sage Pay.
We endeavor to resolve your query with the utmost urgency.
Kind Regards,
Claire Small
Supervisor, Sage Pay ZA
Sage
Mobile ***
We will be happy to assist you to clarify the situation.
We process debit orders on behalf of other companies and the following has possibly occurred:
1. You entered into a contractual arrangement with another company.
2. The contract includes a regular payment via debit order.
3. The company uses Sage Pay to facilitate the payment.
4. As a result, the debit on your account reflects Sage Pay rather than the name of the company you contracted.
In particular, we can provide you with the name of the company that is debiting your account. You will then need to contact the company directly.
To resolve the following query we would need you to provide us with the 8 digit reference number, you will find it before/after the word Sage Pay on your bank statement.
Thank you for highlighting your complaint with Sage Pay.
We endeavor to resolve your query with the utmost urgency.
Kind Regards,
Claire Small
Supervisor, Sage Pay ZA
Sage
Mobile ***
Sage South Africa's reply31 Jan 2019, 09:13
Official
Good Day
We will be happy to assist you to clarify the situation.
We process debit orders on behalf of other companies and the following has possibly occurred:
1. You entered into a contractual arrangement with another company.
2. The contract includes a regular payment via debit order.
3. The company uses Sage Pay to facilitate the payment.
4. As a result, the debit on your account reflects Sage Pay rather than the name of the company you contracted.
In particular, we can provide you with the name of the company that is debiting your account. You will then need to contact the company directly.
To resolve the following query we would need you to provide us with the 8 digit reference number, you will find it before/after the word Sage Pay on your bank statement.
Thank you for highlighting your complaint with Sage Pay.
We endeavor to resolve your query with the utmost urgency.
Kind Regards,
Claire Small
Supervisor, Sage Pay ZA
Sage
Mobile ***
We will be happy to assist you to clarify the situation.
We process debit orders on behalf of other companies and the following has possibly occurred:
1. You entered into a contractual arrangement with another company.
2. The contract includes a regular payment via debit order.
3. The company uses Sage Pay to facilitate the payment.
4. As a result, the debit on your account reflects Sage Pay rather than the name of the company you contracted.
In particular, we can provide you with the name of the company that is debiting your account. You will then need to contact the company directly.
To resolve the following query we would need you to provide us with the 8 digit reference number, you will find it before/after the word Sage Pay on your bank statement.
Thank you for highlighting your complaint with Sage Pay.
We endeavor to resolve your query with the utmost urgency.
Kind Regards,
Claire Small
Supervisor, Sage Pay ZA
Sage
Mobile ***
PM
Pertuniah M's updateReviewer Update
31 Jan 2019, 09:15I have been calling this number but there is no answer
PM
Pertuniah M's update31 Jan 2019, 09:15
Reviewer Update
I have been calling this number but there is no answer
Sage South Africa's replyOfficial
31 Jan 2019, 09:22Good Day
Thank you,
We have sent communication to you accordingly,
Kind Regards,
Claire Small
Supervisor, Sage Pay ZA
Sage
Mobile ***
Thank you,
We have sent communication to you accordingly,
Kind Regards,
Claire Small
Supervisor, Sage Pay ZA
Sage
Mobile ***
Sage South Africa's reply31 Jan 2019, 09:22
Official
Good Day
Thank you,
We have sent communication to you accordingly,
Kind Regards,
Claire Small
Supervisor, Sage Pay ZA
Sage
Mobile ***
Thank you,
We have sent communication to you accordingly,
Kind Regards,
Claire Small
Supervisor, Sage Pay ZA
Sage
Mobile ***