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Matlotlo M

1 reviews | Active since Feb 2018

17 Aug 2019, 15:38

********** and Unauthorized Debit Orders by SagePay

For the past two months SagePay have been **********ly debiting money out of my account under the name "1 Call Dir[reference Number] SagePay". The reference number keeps changing therefore I cannot process a 'Stop Debit' on the account. I have not gotten into any contracts with SagePay or any company called '1 Call Dir'. This is a major inconvenience and is an infringement on my rights.

I have read a complaint of a similar matter and Im sure there are more. What is Sagepay doing about such ********** debit orders done through them???!

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Replies (1)
Sage South Africa
Sage South Africa's reply19 Aug 2019, 07:35
Official
Good Day  We will be happy to assist you to clarify the situation.  We process debit orders on behalf of other companies and the following has possibly occurred:  
  1. You entered into a contractual arrangement with another company. 
  2. The contract includes a regular payment via debit order. 
  3. The company uses Sage Pay to facilitate the payment. 
  4. As a result, the debit on your account reflects Sage Pay rather than the name of the company you contracted.
  In particular, we can provide you with the name of the company that is debiting your account. You will then need to contact the company directly.  To resolve the following query we would need you to provide us with the 8 digit reference number, you will find it before/after the word Sage Pay on your bank statement.  Thank you for highlighting your complaint with Sage Pay.  We endeavor to resolve your query with the utmost urgency.  Kind regards,  Claire Small Call Centre Supervisor, Sage Pay ZA Sage  Office: ***