IK
Ilandra K

1 reviews | Active since Jul 2011

16 Sept 2015, 07:24

*****ulant debit orders

Close to a month ago I converted from My Business to Sage One. Megan told me the first year would be for free. First the trial of 30 days free and then a year. She told me she will organise everything on her side so I wonder why a debit order just went off my account that I did not give permission for. I have not signed renewals for the monthly deduction of the help service that you offer. So you are *****ing R56 per month from me. Where do you get off doing this? I demand that my money be placed back in my account TODAY!!! You will also refund all the other money that you have been *****ing over the last 2 years WITH INTEREST. I have said that I will not continue with the help service and yet you just carry on and on.

0
Replies (1)
Sage South Africa
Sage South Africa's reply16 Sept 2015, 13:40
Official
Hello ilandra,

Thank you for allowing us to the opportunity to assist in resolving the problem at hand.

As discussed, your profile has been extended for a year, as originally agreed upon. We have also arranged for the refund on your My Business Desktop subscription.

Kind regards
Sage Pastel Sales