1 reviews | Active since Oct 2017
***** and THEFT
I noticed that on 29 September an authorised debit order was taken from my account for R289 for a company called Yongimali facilitated by Sage pay. I have no debit order contract with either of these 2 companies.
I need Sage Pay to provide me with the written evidence which received from Yongimali signed by me , to authorize that SagePay can debit my account. I want to know what product was sold to me and when which rendered that service. Legally Sage Pay can not strike enter a contract on my behalf with the bank without my consent. Also Sage Pay cannot access my bank account without a written mandate.
I know that Sage Pay merely facilitates the debit, but what due diligence do you have in your process to ensure that the companies you represent have authorisation to instruct you to debit customer accounts. This is ***** and theft that SAGE PAY is involved in. I want you to stop this ******** activity as im in the process of suing your company for ***** and theft.
Good Day
We will be happy to assist you to clarify the situation.
We process debit orders on behalf of other companies and the following has possibly occurred:
You entered into a contractual arrangement with another company.
The contract includes a regular payment via debit order.
The company uses Sage Pay to facilitate the payment.
As a result, the debit on your account reflects Sage Pay rather than the name of the company you contracted.
In particular, we can provide you with the name of the company that is debiting your account. You will then need to contact the company directly.
To resolve the following query we would need you to provide us with the 8 digit reference number, you will find it before/after the word Sage Pay on your bank statement or you may provide us with your bank account number.
Thank you for highlighting your complaint with Sage Pay.
We endeavor to resolve your query with the utmost urgency.
Kind Regards,
Claire Small
Call Centre Supervisor, Sage Pay ZA
Sage
Mobile ***
Good Day
We will be happy to assist you to clarify the situation.
We process debit orders on behalf of other companies and the following has possibly occurred:
You entered into a contractual arrangement with another company.
The contract includes a regular payment via debit order.
The company uses Sage Pay to facilitate the payment.
As a result, the debit on your account reflects Sage Pay rather than the name of the company you contracted.
In particular, we can provide you with the name of the company that is debiting your account. You will then need to contact the company directly.
To resolve the following query we would need you to provide us with the 8 digit reference number, you will find it before/after the word Sage Pay on your bank statement or you may provide us with your bank account number.
Thank you for highlighting your complaint with Sage Pay.
We endeavor to resolve your query with the utmost urgency.
Kind Regards,
Claire Small
Call Centre Supervisor, Sage Pay ZA
Sage
Mobile ***