EXTREMELY POOR SERVICE

We made a payment based on a proforma invoice for a service renewal on 22 December 2023. We are still waiting for the invoice after numerous emails and telephone calls. We are nearing financial year end, and we are still waiting for the invoice. This is absolutely the poorest service from an accounting firm that we have very received. This is a warning to future clients of SAGE SA - they are not willing to assist and will go the extra mile in giving you no service at all but are quick to demand payment. How is this even possible?! No management intervention at all.