Extremely Bad service from Sage Payroll

I have a few complaints on Sage Payroll, regarding their accounts department. 1.In 2018, we ordered payslip stationary. We asked for delivery, but it would have taken too long to deliver. Instead, we have sent our driver to collect. We were billed for delivery, although we collected ourselves. Until today, we have not yet been credited for this. 2.We have a credit of R2079 on other account, which remained unallocated since 2017. 3.Our license was about to expire on 30 November 2019. We have made payment for the license on 21 November 2019. Access to Payroll got suspended by Sage on 26 November 2019????Why???? On 27 November, we haven`t received our renewal code, so we contacted Sage. They informed us that an Invoice for R485, for payslip stationary remained unpaid and therefore, they have blocked our license, even though we paid R 9155 on 21 November already. We were informed that they would not release the new license code, until the R485 was paid (NOTE THAT WE HAVE A CREDIT OF R2079 SINCE 2017 !!!!!!!!) This lead to the HR department having to calculate salaries manually and work until late in the evenings. It is now time that we start having a look at alternative options and replace Sage Payroll with other software.