Exemplary Follow Up Service After Complaint

After having experienced a rather unpleasant episode and posting it on Hello Peter, a customer service representative from Sage Pastel called me within a few hours and wanted to hear my side of the story. After that, the National TeleSales Manager, Richard Wood, took the time to call, listen to my complaint, talked to me and offered multiple solutions to the issue, before following up with an email like he said he would. Their response to my situation was exemplary and I was very thankful they took they time to reach out and acknowledge the situation and offer solutions.